退款政策

Refund & Returns Policy

Last updated: November 10, 2026

Thanks for shopping with SUSUMIYA. If something isn't right with your order, we'll make it right. Contact us at 441000517@qq.com with your order number.

1. 30-day returns

You have 30 days from the delivery date to request a return or exchange. Items must be unworn, unwashed, and in original condition with all tags attached and original packaging.

2. Customized items

Personalized or made-to-order items (custom names, numbers, team logos or other printing) are final sale and cannot be returned or exchanged, unless they arrive damaged, defective, or different from what you ordered.

3. How to start a return

Email 441000517@qq.com with your order number, the item(s), the reason, and photos if the item is damaged or incorrect. We will reply within 1-2 business days with return instructions and the return address.

4. Exchanges (size)

Need a different size? Tell us the size you want when you contact us. If it is in stock we will arrange an exchange; any price difference will be charged or refunded.

5. Damaged, defective or wrong items

Contact us within 7 days of delivery with photos. We will reship the correct item or give you a full refund — no need to return the faulty item unless we ask.

6. Refunds

Once we receive and inspect your return (usually 3-5 business days), we will refund the item price to your original payment method. Refunds typically appear within 5-10 business days depending on your bank. Original shipping fees are non-refundable, and return shipping is paid by the customer unless the return is due to our error.

7. Non-returnable items

For hygiene reasons, items that have been worn, washed, or damaged by misuse cannot be returned. Socks and opened accessories are final sale unless faulty.